Grant & Weber’s unique practice of collecting delinquent accounts is based on a simple philosophy:
We believe in, and have respect for, the debtor.
We believe that debtors with delinquent accounts have what they believe to be legitimate reasons for allowing their accounts to remain unpaid. Our goal is to find that reason.
They may want to dispute some or all of the charges.
Perhaps they thought their bill was fully covered by their primary and/or secondary insurance. (If applicable)
Maybe they don’t fully understand their billing statement.
Or they just can’t afford to pay the bill right now, and don’t know how best to handle the situation.
These are just a few of the numerous explanations debtors have had for not paying their bills timely, or at all. Whatever their individual reason may be, we respect the debtor’s point of view and allow them the chance to be heard.
Once we make contact with a debtor, we listen, patiently and respectfully to their story with an ear toward finding solutions. We let them know we understand their situation and that we will work with them. Because they feel heard and understood, they are more open to exploring solutions.
Then we ask questions, the right questions, that lead us to results. We learn as much as we can about the debtor’s current financial status, the reasons for the delay, and the possibilities for payment. We use this information tactfully to work out the best possible recovery / payment resolution.
Of course, the “best possible resolution” for our clients is immediate payment in full, which we collect whenever possible. However, when arrangements must be made, we negotiate realistic payment arrangements that are likely to be kept.
Working with patients to develop a plan they can live with, even if it takes a little time, protects and maximizes overall recovery for our clients; because it’s a real plan, not an empty promise.
In fact, 80 percent of patients ultimately keep the arrangements they make with Grant & Weber. There is no better testament to our approach.